Privacy Policy – Processing of Personal Data at Stora Sjöfallet Mountain Lodge

At Stora Sjöfallet Mountain Lodge, privacy is important to us, and we strive to protect your personal information to the best of our ability. In this policy, we explain how we collect and use personal information. The policy in this document helps you understand what information we at Stora Sjöfallet Mountain Lodge collect and how it is subsequently used. By making a purchase or reservation, or otherwise providing your information, you consent to the processing of your personal data in accordance with the terms below.

Contact information is at the bottom of this document. 

Data Controller

Where Are The Tourists AB (corporate ID 559150-6380) is the data controller for the processing of personal data carried out as part of Stora Sjöfallet Mountain Lodge’s operations. Address: Where Are The Tourists AB, Stora Sjöfallet 1, 98299 Gällivare.

What personal data do we process?

When you communicate with us (for example, via social media, phone, or email), we process the information that you have voluntarily provided to us. We collect, store, and process your information primarily to fulfill your purchase or reservation and to provide you with our services. We may store information about your title, name, gender, email address, mailing address, shipping address (if different from the mailing address), phone number, cell phone number, or payment, credit card, or account information.

How do we use your personal information?

The information you provide to us is used to deliver the goods you have ordered or to process the reservations you have made. It may also be used for identification, follow-up marketing, newsletters, customer surveys, and statistical purposes. The information may also be used for mailings via postal mail, text message, and email, as well as for marketing purposes. You may contact us at any time to opt out of receiving marketing communications as a customer. Furthermore, the data may be used to analyze purchasing and booking habits in order to provide you with relevant information and marketing, as well as to improve the website, payment solutions, and payment processes. Your personal identification number will also be processed in connection with purchases on behalf of (or due to requirements from) payment and credit companies that need this information for credit reporting purposes.

Data Processors

In some situations, we need to engage third parties. For example, various booking platforms through which we manage all our reservations. These parties then act as our data processors. We use a booking system for hotel reservations, camping, activities, and, to some extent, the restaurant. We monitor these data processors to ensure that they guarantee the security and confidentiality of personal data and that they process personal data only for the specified purposes. Our data processor is Comers.

Entities that are independent data controllers 

In some cases, we may share your personal data with certain other parties that are independent data controllers, such as when we engage other parties for activities and transportation. When your personal data is shared with a party that is an independent data controller, that organization’s privacy policy and data processing practices apply.

How long do we retain your personal information? 

Your personal data will be retained for as long as we are required to do so by law, contract, consent, or a balancing of interests.     

Bookings saved in our Comers booking system—including accommodations, activities, and packages—are retained for 2 years, after which your information is anonymized in the system. Your information may be retained in our customer database to facilitate the processing of future bookings, but it is also anonymized there after 2 years.

Your business information is stored in our customer database so that we can keep billing information and references on file to make it easier to handle your future bookings. (Please let us know if you would like to be removed from the database.)

Due to legal requirements, certain accounting records must be retained for at least seven years. This applies to information needed for accounting purposes.

Contact information provided via email is retained until the matter is resolved, at which point the information is deleted.

What are your rights as a registered user? 

As a registered user, you have a number of rights under applicable law. You have the right to receive a statement showing what personal data we have on file about you. You may request the correction of inaccurate information and, in certain cases, its deletion. You also have the right to object to the processing of your personal data and to request restrictions on how your personal data may be processed.

If you are dissatisfied with how we process your personal data, you can also file a complaint with the Swedish Data Protection Authority.

Transfer

If we sell, reorganize, or otherwise transfer all or part of our business, your Personal Data may be transferred at the same time.

Please contact us if you have any questions about how we process personal data.

If you have any questions, comments, or complaints regarding Stora Sjöfallet Mountain Lodge’s processing of personal data and compliance with its privacy policy or applicable data protection laws, please send a letter to Where Are The Tourists AB, Stora Sjöfallet 1, 98299 Gällivare.

We may make changes to our privacy policy. The most recent version of the privacy policy is always available here on the website/in the confirmation.